|Terms and Conditions
Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.
All goods and services are subject to availability.
Charges for delivery are not included in the stated product price, selection of the wrong delivery method will result in automatic adjustment prior to processing. Please see your completed order for all delivery charges. Delivery details can be found on our dedicated page detailing expected delivery schedule. The delivery schedule is not a guarantee, we are subject to the performance of the courier company and are not liable for delays incurred on their behalf. Busy period may also impact our planned schedule.
E-mail or other electronic acknowledgement from us regarding receipt of your order does not constitute legal acceptance by The Cake Pantry of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to trusted third parties.
- Minimum Order Value
Minimum order values apply to overseas orders only, this excludes Ireland & UK. The minimum order value is current set at €100 excluding taxes and delivery charges; orders received from Ireland and the UK irrespective of value will be processed as normal and are not subject to this clause. The minimum order value for Ireland and the UK is set and managed by the electronic ordering process, we reserve the right to increase or decrease this level without notification.
In the event that you wish to cancel an order please make notification to us in writing. Cancellation while your order is still in a status of 'Pending' will not incur any cancellation fees. Once you order is in a status of 'Processing' a cancellation fee will be incurred to recover our loss of card transaction and refund fees, packaging fees, contract courier fees and labour overheads. Our current standard cancellation charge is €7.50 per order, this will be deducted from your refund amount. Cancellation is not possible once your parcel is dispatched, cancellation of dispatched orders can only occur once goods are returned, unused, unopened and undamaged.
- Gift Voucher Redemption
The entire value of the voucher must be redeemed against products for sale in our shop, the shop will not complete the check-out process unless the entire value of the voucher is spent. The voucher can not be used to off-set the costs of postage and packaging. The voucher must be redeemed within 6 months of the original purchase date of the voucher.
- Returns and Refunds
If the goods are damaged on delivery you should refuse to accept delivery or if you are unsure you should sign and state in writing “Not Inspected” You may contact The Cake Pantry within 48 hours of receipt of your order and we will replacement or refund your purchase, pictorial evidence of damage will be required of the original packaging as received from the courier, you are advised to do this prior to opening the parcel if damage is suspected. Returned merchandise must include all original packaging in the original carton in satisfactory, unopened condition.
Promotional codes when applied to seasonal times are specifically for use against the items in the seasonal shop, therefore promotions made for Halloween are attributed to the items located in the shop under Seansons > Halloween, as an example. General promotions that apply to the entire shop will be clearly stated as such when these are made.
The Cake Pantry liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of The Cake Pantry or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
While all reasonable care is taken to protect the confidentiality of your credit card details, The Cake Pantry cannot be liable if, through no fault of its own, these details are intercepted by and used by third parties. All personal details are handled in accordance with the Data Protection Legislation, all personal details are managed using secure server technology.
- Company Details
The Cake Pantry
- Please note: We practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.